SHIPPING POLICY

As is known to all, shipping is often the most concern for online shopping. At curtarra.com, we take pride in our fast shipping service and hope you can enjoy shopping at every step.

Delivery Time

Since our custom curtains are instantly crafted according to your particular requirements, our order delivery usually can be made up of two parts:

	Ordinary Day	Holiday Season
Processing Time	3-10 Business Days	7-15 Business Days
Shipping Time	7-15 Business Days	7-15 Business Days
Total Time	10-25 Business Days	14-30 Business Days

*Free swatches will be delivered within 7 business days.

Delivery time may be extended by 10 business days during the holiday season(aka. Dec.&Jan.&Feb.). 

Shipping Fee

We offer FREE SHIPPING on ALL products across the US, Canada.

Shipping Carrier

Orders on custom curtains are shipped by air, via FedEx or DHL, mainly.
For free fabric swatches, most of them are shipped by USPS.

Shipping Address

Please note that we can deliver fabric swatches to the PO boxes. But we can't do that in the case of curtain&hardware order shipment.

Track Shipment

Once your package ships, we will email you the tracking information(carrier and tracking number).
You can check your shipment by clicking the Track Order for more details. Or visit the carrier's official website to monitor your package.

Damage/Lost Package

We meticulously check all our products to prevent issues, but damage or loss may happen during transit.

If your product is damaged or lost, please do the following:

1. Take a picture showing the damage or describe the loss.

2. Report to the carrier:

FedEx: 1.800.GoFedEx or 1.800.463.3339 (US & Canada)
UPS: 1 (800) 742-5877 (US & Canada)
DHL: 18002255345 (US); 18553457447 (Canada)

3. Email us at support@fredesigner.com with the problem and the relevant photos.

We'll promptly address your issues and, if confirmed by the carrier, assist in locating or remaking your lost items.