Refund policy

Last updated: July 16, 2026

Made-to-order window treatments

Custom curtains, Roman shades, bamboo shades, and other made-to-order window treatments are produced to the measurements and options submitted with the order. For that reason, they are not eligible for return, exchange, or refund when the item matches the confirmed order details.

Issues covered within 30 days of delivery

we produced the wrong item, size, color, lining, or other confirmed option;
the item arrived damaged or defective; or
the item is materially different from the confirmed product description.

Please include the order number, a description of the issue, and clear photos. After review, an approved seller-fault claim may be resolved with replacement parts, repair support, a remake, a replacement, or a refund, depending on the confirmed issue. If a return is required, wait for written return instructions before sending the item.

Cases that are not returnable

A custom item is not returnable when it was made according to the submitted order and the request results from:

incorrect measurements supplied by the customer;
an incorrect mount, fabric, color, lining, lift, control, or room choice;
a change of mind or a preference about style, texture, fabric weight, or light filtering;
minor color or texture differences caused by screens, room lighting, natural material variation, or production batches;
improper installation, alteration, misuse, or care; or
delivery later than an estimated, non-guaranteed arrival date.

Order swatches when color, texture, or opacity is important, and verify the measurement guide, mount type, finished size, and selected options before checkout.

Eligible non-custom items

Except for the sample items listed below, eligible non-custom items may be requested for return within 30 days of delivery when they are unused, unwashed, undamaged, and in their original packaging. Contact support before returning anything so we can confirm eligibility and provide the correct return instructions.

Swatches and sample books

All sample items, including fabric swatches, sample cards, sample books, and sample booklets, are not returnable. If a sample item arrives damaged, defective, or different from the item ordered, contact us within 30 days of delivery with the order number and clear photos. After review, an approved seller-fault claim may be resolved with a replacement or refund, depending on the confirmed issue. Sample purchase prices are not credited or reimbursed against a later finished-product order.

Order cancellation

Made-to-order items may be cancelled for a full refund within 12 hours after the order is placed. After 12 hours, if production has begun or materials have been committed, an approved cancellation or change is subject to a 25% production fee. Orders that have shipped cannot be cancelled.

Contact

Email support@fredesigner.com with the order number, request, and supporting photos when applicable.