Frequently Asked Questions
You can find answers to products, business, order and return, shipping, payment and other help here.
Answers about custom Roman shades, curtains, bamboo shades, swatches, measuring, shipping, and returns.
Order Help
How do I place a custom order?
Choose your fabric, header style, width and length, then review the project details before checkout.
Should I compare Fabric Samples first?
Yes. Fabric Samples help confirm color, texture and opacity in the exact light of your room.
Can I change or cancel a custom order?
Made-to-order items may be cancelled for a full refund within 12 hours after the order is placed. After 12 hours, if production has begun or materials have been committed, an approved cancellation or change is subject to a 25% production fee. Orders that have shipped cannot be cancelled.
Why do I see two prices after checkout?
Some custom options update the final price after size, lining or service choices are selected.
Can I remove items from my cart?
Open the cart, adjust quantity or remove the item before completing checkout.
Product Information
How do I measure for drapery?
Measure the finished width and length you want the panel to cover, then confirm inside or outside mount details.
How do I choose pleat style?
Pinch pleat feels tailored and classic. Ripple fold feels clean, soft and modern.
What is the difference between lining options?
Lining changes privacy, light control, fabric body and the way curtains hang in the room.
Can I use my own fabric?
Contact support before ordering so the team can confirm fabric suitability and project details.
Shipping & Delivery
How long does production take?
Timing varies by product and customization. Check the product page estimate before checkout.
Where can I check shipping rates and eligibility?
Worldwide shipping can be arranged. U.S./Canada standard rates are shown at checkout; contact us before ordering for other destinations. Review the current Shipping Policy.
Can I modify my shipping address?
Contact support quickly if the order has not yet shipped.
Do separate items ship together?
Some custom and ready-to-ship items may ship separately depending on production timing.
Payment & Account
Which payment methods are accepted?
Accepted payment methods appear during checkout and may vary by region.
My discount code is not working.
Check the code terms, expiration date and whether it can be combined with other offers.
Return & Refund
Can custom products be returned?
Eligible non-custom items may be requested for return within 30 days of delivery when they meet the conditions in the current Refund Policy. Custom curtains, Roman shades and bamboo shades are made to the measurements and options submitted, so they are not returnable for measurement mistakes, color preference, mount choice or change of mind.
When will my refund arrive?
Refund timing depends on the original payment method after the return is approved.
Get in touch
Still couldn't find what you're looking for?
Send us your question and the Fredesigner team will help with fabric, sizing or order details.