Fredesigner guides

How To Order

Choose your curtains, review the details, then complete your order.

Illustrated planning reference for curtain fabric, measurement and room choices
Planning illustration — not a product or measurement specification.

  1. Browse & select

    Explore the collection and choose the items you wish to purchase.

  2. Choose your options

    Review the available fabric, size and customization choices on the product page.

  3. Review your cart

    Confirm the selected items and quantities before proceeding to checkout.

  4. Enter delivery details

    Enter your shipping address and review the shipping method shown at checkout.

  5. Review & pay

    Check the order summary, delivery details and payment information before placing the order.

  6. Keep your confirmation

    Keep your order confirmation and use the tracking information provided for shipment updates.

What should I have ready before I order?

Have your window measurements, the mount type (inside or outside) for shades and your light-control goal ready. If color or texture matters, compare a sample book first; sample books are sold separately. For an inside-mounted Roman or bamboo shade, enter the narrowest width exactly as measured, because the factory deducts 3/8 inch.

How long will my order take?

For custom window treatments shipped to the United States, allow about 7–10 business days after order confirmation, including production and standard transit. This is an estimate, not a guaranteed delivery date. Express shipping shortens the transit time only; it does not shorten production.

How much is shipping?

Standard shipping to the United States and Canada is USD 18.00 when the discounted subtotal is below USD 225.00, and free at USD 225.00 or more. Express shipping is USD 139.00 per order. Rates for other destinations are in the Shipping Policy.

What if my order arrives damaged or wrong?

Contact support within 30 days of delivery if an item is wrong, damaged, defective or materially different from the confirmed description. Approved claims may be resolved with a remake, replacement, repair support or refund. Custom-made items that match the confirmed order are not eligible for return, exchange or refund.