Start with the room
Define privacy, daylight, texture, color and daily-use needs before comparing products.
Customer support
Rewards privacy notice
Find shipping answers, product guidance and quick ways to contact our support team.
Last updated: October 22, 2026.
This notice explains what we collect when you join Fredesigner Rewards and how we use it. Our store Privacy Policy also applies. Read the store Privacy Policy.
What we collect
Your email address.
The one-time code. We keep only a scrambled, one-way version of it, never the code itself. Each code expires after 10 minutes and stops working after 5 wrong tries.
Whether you ticked the optional marketing box.
A one-way coded form of your network (IP) address, used only to limit repeated requests.
A short-lived security cookie that links this browser to your code request.
Your rewards records: your welcome coupon, spin results, coupon numbers and status, and the order a coupon was used on.
If your email is new to us, a customer profile in our Shopify store with your email address. This does not sign you up for marketing emails.
Why we use it
To confirm that you own the email address.
To keep your rewards and show them to you.
To create your one-time checkout codes and keep track of which coupons are used.
To prevent abuse and keep the service secure, for example by limiting repeated code requests.
To answer your questions when you contact us.
To send you marketing emails, only if you ticked the box.
What we do not do
The rewards program does not sell your email address and does not use it for advertising.
Who helps us
We use these service providers: Shopify (our online store and customer accounts), Render (hosts the rewards service in the United States), Neon (stores rewards data in the United States), and Alibaba Cloud DirectMail (sends the verification code email from a data center in China).
How long we keep it
One-time codes expire after 10 minutes.
Unused code requests and request-limit counters are deleted about one day after they expire.
Your rewards account and coupon history are kept while your rewards account is open, and after that only as long as needed for orders, refunds and legal obligations.
Your Shopify customer profile is kept under our store Privacy Policy.
Your choices
You can unsubscribe from marketing emails at any time.
To ask for a copy of your rewards data, a correction, or deletion of your rewards account, email support@fredesigner.com from the address you used. We may ask you to verify the request.
Questions
Questions about privacy? Email support@fredesigner.com.
Guide answer hub
How should you use this Fredesigner guide before ordering?
Use this guide to turn room goals into a clearer order path: choose the material, confirm measurements, compare light control and move to the matching product or collection with fewer unknowns.
Best first step
Clarify the room goal
Material, measurement and product options
Connect guide to product
Use the right measuring, Fabric Sample or material step before selecting custom options on the product page.
Check support links
Move between guides, Fabric Samples, collections and support when the project has unusual windows or layered treatments.
Best first stepClarify the room goal
Before checkoutMaterial, measurement and product options
Helpful next pageFabric Samples, measuring or support
What should I decide before using this guide?
Decide the room, window type, privacy goal, light-control need and material preference before moving into product options.
Should I order Fabric Samples before choosing a final product?
Order Fabric Samples when color, texture or opacity matters. Fabric Samples make the guide more useful because you can compare real material in your own room.
Which product page should I visit after this guide?
Choose the product page that matches the room need: curtains for soft fullness, Roman shades for tailored coverage, bamboo shades for woven texture or bedding for bedroom layers.
When should I contact support?
Contact support when your window shape, mount, size, fabric choice or layered room plan does not fit the standard guide path.